Welcome.
This page lays out the documentation for server owners regarding support and common issues with products bought from this website.
It provides all the problems that can occur and how others have solved them already. It also servers as a step by step guide for buyers and operators on some of the prerequisites for using my products on their server.
Table of contents
1. Server prerequisites
2. Installation guide
3. Errors and how to fix them
4. FAQ
1. Server / Operator Prerequisites [Read before buying]
1. You need general knowledge on how to operate a Fivem-server.
2. You need a script or any other way to switch to a pedestrian.
3. You need a script or any other way to change the components on a pedestrian.
4. You need to be running a FXServer version that can handle Escrow Assets as described on cfx.re forums.
5. You need to have a valid cfx.re account with a patreon key connected - identical to the cfx.re account that makes the purchase. 1 transfer of the asset is possible.
6. You can't have any other peds installed that causes conflict with the one you're buying.
2.1 What you have to do as a player (not owning your own server)
1. Make sure that you've established a dialogue with the servers owner (the one that holds the patreon key) and that he or she agrees to run your product on their server. Also, make sure that they have this documentation page to read the server prerequisites. This person is the one that can install your product and make it work.
2. Buy the product via the webstore.
3. Login to your keymaster.fivem.net account.
4. The product will appear under "Granted Assets".
5. Transfer it to the server owners cfx.re account.
6. Have the server owner follow the Installation Guide as described under 2.2 bellow.
2.2 Installation guide - custom peds
1. Download the product from keymaster.fivem.net under "Granted Assets". It will appear where you find all your bought assets.
2. Go to your /stream folder in under the servers resources folder. If you don't have a /stream folder - create one. The product might not work unless you have it.
3. Unzip your product (the whole unzipped folder) in your servers /stream folder. The naming convention for the folder to unzip is {{ ProductNameV1.1 }}.
4. Restart your server.
5. Connect to your server and select/create the character you wish to play.
6. Access your servers skin menu and switch to the a_m_m_farmer_01 ped.
7. You should now be playing your bought product. If not - follow the steps bellow.
3. Common errors
3.1 - Wrong cfx.re account
Symptom: The game will crash or error messages occur when trying to access the product in game.
Cause: You've bought the product on another cfx.re account that doesn't have the patreon key to the server you've installed the product on.
Solution: Go to keymaster.fivem.net and transfer the product to the cfx.re account that has the patreon key for the server (the server owners correct cfx.re account). Remove the ped from the /stream folder. Download the product from the owners keymaster login. Reinstall. Restart the server.
3.2 - Old FXServer version.
Symptom: You're getting an error prompt that looks like this:
Cause: You did not read the prerequisites and you did not read the prompt.
Solution: Update your server to the correct FXServer version. Follow this guide: https://forum.cfx.re/t/update-fivem-server/241474
3.3 - Old FXServer version.
Symptom: Im getting the following errors: {{ error parsing script }} or {{ failed to load }}
Cause: Your server is probably not updated.
Solution: Make sure you're running at least version 5181.
3.4 - Lacking entitlement
Symptom: Im getting {{ lack the required entitlement to use <resource> }}
Cause: You're lacking the required entitlement to use the products on this server.
Solution: Try restarting your server. Verify that your server license key is valid. It might also be that the product you're trying to access was bought on another cfx.re account. The product need to be transfered to the same cfx.re account that holds the servers patreon key. Otherwise it will not work.
3.5 - Failed verification
Symptom: Im getting {{ Failed to verify protected resource }}
Cause: Files could have became corrupt during unzip or download.
Solution: Try a re-install according to the guide. Make sure to include hidden files and that the .fxap file is included. Do not change, add or remove anything in the product folder. Make sure it's under the /stream folder as stated in the installation guide.
3.6 - Wrong key
Symptom: Im getting errors regarding {{ wrong key}}
Cause: You're probably installing a product not downloaded from your keymaster.fivem.net
Solution: Try a re-install according to the guide. Always download the asset from your own keymaster. Make sure to include hidden files and that the .fxap file is included. Do not change, add or remove anything in the product folder. Make sure it's under the /stream folder as stated in the installation guide. The product need to be transfered to the same cfx.re account that holds the servers patreon key. Otherwise it will not work.
FAQ
1. How many times can you transfer an asset within keymaster.fivem.net?
- You can only transfer an asset once.
2. What happens to a transfered asset when I cancel an active subscription?
- It gets revoked instantly.
3. I accidently canceled a subscription and my product/asset was revoked. Can you re-activate my asset for the remaining days or offer a refund?
Unfortunately, no. All sales and cancels of the service are final. There is no way for me to grant you back those remaining days due to how Tebex works today. If you want to re-active your product you have to buy a new subscription for a new Asset.
